With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. My Virgin Media App. Reply. My Virgin Media App. 1. 1 shows the AS name as Akamai tech not virgin media. Virgin Media. 220Hi @Alec99. Broadband, TV and Landline offers. Click Apply. For best. Select the firewall and tick the following protocol. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Child safe is on under account settings -> online security. Virgin Mobile doesn't have a option called 'Child Safe'. Any website unsuitable for children is blocked by default. Click: My Apps. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. 220If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Here are our top tips to help you on your way. For Business ; Existing Customer ; Broadband deals . These are two settings –. Controls & Settings guide Virgin Media F-Secure SAFE helps keep you and your family protected online from all manner of threats and internet nasties. Sign in to My Virgin Media a. select Save changes and confirm changes are saved as. Lee_R. 168. Options. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. If Child Safe is on then it is responsible for the issue observed because it blocks access to adguard. If you changed the computer's network settings to use any Public DNS does that re-gain access. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. on laptop and moibile, including private browsing. Virgin Mobile. Thanks for posting and welcome back to the community. 0 that contains your default network information. 1. We are aware of this issue and have our support team working on getting this resolved ASAP. Re: Child safe not working. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. An adult using a social networking site, chat room or online forum can pretend to be anyone –. 1. 255. Cleanhands50. Switch on Child Safe. com domain. Switched On Families. Hit ‘settings’. This is a workaround for when Child Safe does not or can not be turned off. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. From checking the system, you'll need to log in to your online account - virg. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. 67. Every attempt bounces me back to the 'My Account' page. saved changes reverting without obvious cause. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Healthcare Professionals. Child Safe. 168. Editor’s Choice Try Risk-Free for 30 Days. Receive personalised resources and advice for your family that keep you up-to-date as your children grow. For best. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Manage Your. Stay safe online. If you haven’t got an account click the ‘Create Your Account’ button. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. 3. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. 222 and 208. 4. Foster carers and adoptive parents. Any device connecting to your router will be affected by your Child Safe configuration provided the connecting device has not overridden the default DNS set for the network. 2. I have tried switching them on and then off multiple times. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Top five tips for parents. Faced. 0 Kudos. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. Account - Mobile. On top of that, I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't budge and I will get the error: "Sorry the changes you made were not saved, please try again". Phone. Reply. on 15-04-2023 15:47. Hi. Browse. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. 1. Introducing 1. Use the first option ‘Remind me to take a break’. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Please let us know. Tap your child's account. 1 on your browser. Broadband, TV and Landline offers . Try computers with Cisco’s OpenDNS using 208. Please can you look into my settings from your side too. Virgin Media takes online safety seriously. Sorry to see you've been having issues saving your Child safe settings. Your Virgin TV PIN. . Virgin Media takes online safety seriously. Go to the F-Secure section of the mobile section on the website and click on ‘try it now’. Click the big on/off icon to connect. Look out your virgins media virus safe settings have blocked this site. It stops all kind of rubbish from popping up which we’re now stuck with. 67. Create a PIN. QuickStart, set up and connections. 220. but then i get" your Virgin Media Child safe Settings have Blocked this Site " ; so it DOES exist ? Expert: Richard replied 1 year ago. Abdelmonem. Thanks for joining me on PM. Reply. Tested November 2023. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. 8) and this will bypass the websafe filter. 222. Once you have logged into the app and activated it on your device,. Search. 0 Kudos. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Settings >> Status >> Network Connection >> Network Setup >> Advanced Settings >> IP Settings >> Set Manually >> DNS Server: 8. 0 you will need to use 192. Switched On Families Swap and share practical advice with other parents. 67. 8 or 1. Options. Web safe provides ultimate protection when using the internet. Click Turn Kidsafe OFF to confirm. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. We would like to show you a description here but the site won’t allow us. need help the my account just doesnt work and i cant sign in to change any settings please help i only got this service like 4 days ago might cancel if i cant get this fixed soon. From there, go down to find Settings. It may take up to 24 hours for the change to be. I did try to access a restricted site over the WIFI and. Select the firewall and tick the following protocol. . Security matters. This is a workaround for when Child Safe does not or cannot be turned off. Call Virgin Media on 150 from your Virgin Mobile phone or 0345 454. Web safe provides ultimate protection when using the internet. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!Now it doesn’t. Welcome to the community forums. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. You can also sound alarms and send your location information to others. So, it can be hard to keep up. We also have Virgin Media Child Safe appon 01-08-2023 13:13. 1. 159. I am trying to turn on the web safe settings but it's not working. Web safe provides ultimate protection when using the internet. 220. I tried to check the AS name as advised on the forum , here is what I found. resolved IP Address is 185. 0. . Parents should take care not to give their child the Pin number used to secure the. Qurento. 100. Users are able to set their desired option: Scanning all messages (Keep me safe), scanning only those from strangers (My friends are nice) or not at all (Do not. Just to set expectations the issues with Child Safe have persisted for over 12 months. 2. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Reply. try going to if Web Safe is on this site should be blocked. 1 for Families |. Browse Virgin Media Virgin Media Community. 0. Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereJust signed up for virgin media and have had a nightmare setting it up online, have a 3 week delay on tv & internet installation and cant switch off the child safety settings, (i literally have turned them off via virgin online but they are still blocking everything, even half of. Back up your device using iCloud or your computer. Tap Settings > Parental Controls. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. co. 3. Despite showing as active (slider is "on") I can still access child inappropriate content. Hey Durgs, Welcome back to the community and thanks for taking the time to post. The best way to safeguard your child is to adjust the privacy settings and put restrictions in place so they can share and view content only from. There's no firewall settings that I can see, and. 220. In response to lotharmat. Here’s how to do it in a few steps: Go to Settings and tap Screen Time. Child Safe switched OFF but blocking sites. Parental controls are a set of tools designed to protect and keep children safe online. ”. Clear searchVirgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. 4. This problem has been running for over 2 months now. Then click on Manage services. Virgin Media. Hi there, thank you all for your help. Either: add adguard. This means I cannot restrict content available to my kids. Find out more about F-Secure SAFE. For Android: Settings >> Connections >> More connection settings >> Private DNS. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 5215. Find ‘Manage your extras’ towards the bottom of the page. Minimize database calls. Virgin Media Web Safe allows you to restrict certain types of. Browse Virgin Media Virgin Media Community. e. Security matters. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. Hi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. I have web safe switched off but still certain sites wont load. Open the YouTube app and click on your username in the top right-hand corner. Adjust the settings according to the level of protection you want. select Account settings > Online security > Websites; type roblox. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. com. Used to work fine and now doesn’t work at all. He had me change network adapter DNS settings to Google's DNS [Primary 8. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Internet Safety organisation Internet Matters has launched a new campaign to urge parents to play a more active role in keeping their children safe online. Stay safe online. 168. Virgin Media parental controls are the tools we offer to help keep your family web safe. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. --. 168. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Set up and change your Direct Debit details. Try manually setting the Google Mesh DNS settings to match VM's DNS Servers, i. 8. Child safe is so simple to bypass I'm not sure it is worth worrying about. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Broadband deals . Networking and WiFi. Nah - maybe for teenagers but not for tweens or younger ones. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. Hi, Recently moved house and kept the same. Launch the Safe Browser and create a new account if you do not already have one. Although both apps are safe for kids to use, it’s still worth reviewing and monitoring your child’s profile from time to time. 1. Tech Chatter. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoQuickStart, set up and connections. The closest equivalent is under parental controls - block adult websites. I am also experiencing the same issue. Joining in. Reply. Is it possible that the OP's public IP address changed at or around the time the Child Safe DNS ceased to function ? Could it be that Child Safe DNS perhaps works like OpenDNS where the desired exclusion settings are applied to DNS requests arriving from specified public IP(s) and any changes in ISPs public IP(s) have to be kept up to. We give all our customers a complete, market leading security package called Virgin Media. Tap Parental Controls and select the setting to “off” to disable parental controls. Children's experiences online are unique and constantly changing. Choose which device you would like to set it up on. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Your child may feel they are missing out, particularly in secondary school. must contains at least one letter and numerical character. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Customer: replied 1 year ago. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. These tools can be installed across all devices, including mobile phones, computers and consoles. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Then select the Settings PIN & Parental Controls option. - Inappropriate sites that are included as default. 67. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Account - Mobile. 67. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Discover the web for yourself. My Virgin Media App. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Click: My Apps. on 08-02-2023 16:22. e. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMost computers, tablets and smartphones have safety features installed, so make sure these are activated before you give your child access. Subscribe to this message's RSS feed. IPSec Pass-Through. Login to the Virgin Media online account in a web browser. It's easy to turn on. How to turn on Child Safe. Safe and Child Safe turned on by default. How to turn off parental control on Virgin Media TV. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. 0. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. 168. My account child safe settings are not working. Options. Learn how you can change Web Safe settings to turn Child Safe off. Try setting the DNS on you device manually, and use Google's DNS servers as a test. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. 222. Thanks - 5400491. maybe it DOES exist - Virgin Media Child Safe Settings have Blocked it. You can customise your. 1. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. In response to Client62. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. If explicit content is found, it can be deleted by Discord. 220. Just to update the thread, you've advised you're not happy to go through data protection via PM which is your right to do so. It may take a few minutes for the block to be disabled. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly set At Virgin Media, we take the protection of your little ones very seriously. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Tuning in. You can also check and edit your child’s settings through the My F-Secure Account on your device wherever you go, which gives you peace of mind all the time. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Options. 1 or 192. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Login to the Virgin Media online account in a web browser. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. 1. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". It may take up to 24 hours for the change to be. Web safe provides ultimate protection when using the internet. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 168. My Virgin Media App. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection for. Go to 192. Usually, it's best to either copy and paste the address in the field or make the changes via your hub settings page (more on how to access your hub settings can be found on this link - bottom of page). Use a free web proxy and enter Use the Get Magnet Link site. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. Security matters. Account - Cable. 168. You can customise your. 65% of young people aged 11-16 are in favour of the. Check that childsafe is enabled on your Virgin Media account. I have an iPhone XR and am running ios15. Other sites and apps will have different security settings, so learn how to adjust security and privacy settings, and how to block/report inappropriate items if necessary. 5. I have confirmed this via phone call with virgin media. SEND. Learn how you can change Web. When choosing a username on any site, make sure they pick a nickname and not their real name. 67. Account - Cable. Social media apps also do not load photos or videos on apps like Facebook and Instagram. Open a new account or log in to your virgin Media account using your email address and password. 8. 48. Manage Your Account. I just want to turn on the standard Child Safe functionality. Account - Cable. You can customise your Child Safe settings by clicking on the Categories, Sites or Timer filters and choosing the protection you need for you and your family. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. I'm Having exactly the same problem since Thursday, both in Safari and Firefox. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. 1 ACCEPTED SOLUTION. 1 Kudo. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Web safe provides ultimate protection when using the internet. Virgin Media Community. Vonage 2nd line. Users can customise who can see this in settings. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. To confirm the settings update, click “Yes. At Virgin Media, we created WebSafe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. Users aged 13-17 have additional privacy settings. Your Mobile Account. I suggest you to follow the below steps and check if it helps you regarding the family safety settings. ###. Now select ‘Manage family members’, choose the child who you want to apply the restrictions to and under ‘Access to content’ choose the age-level restriction you require. Foster carers and adoptive parents.